Online Reputation Management
68% of survey respondents trust consumer opinions that are posted online (Nielsen). First impressions count. Make an online impression that fosters trust and shows commitment to ongoing customer engagement.
Online Reputation Audit
Review search results, directories, websites, social media, blogs, news, press articles, reviews, etc. Summarise online reputation audit findings. Provide input to online reputation management and optimisation activities.
Online Reputation Monitoring
Monitor and analyse digital channels. Set-up mention alerts. Track relevant trending topics, brand conversations, social mentions, etc. Identify, classify and prioritise online reputation issue for remediation.
Online Reputation Management
Create and promote positive content's visibility. Effectively respond to negative comments and feedback. Suppress/remove eligible negative content – inaccurate/defamatory reviews, blog posts, etc.
Online Reputation Reporting
Track and report your online reputation health status. Report on significant online reputation items in the reporting period. Feedback on optimisation activities and their results.
✓ Build Trust & Credibility
✓ Demonstrate Commitment to Customer Service
✓ Gain Valuable Insight from Engagement
✓ Protect Your Brand & Mitigate Risks
✓ Increase Conversions & Sales